OUR WORK

Affordable, feasible, and targeted actionability for companies embracing their UX maturity journey. 

Here are some of our favorite projects

PROJECT ONE

MindBridge®

Enabling a new customer segment

Data visualization usability audit

MindBridge is a financial solutions platform designed to identify and manage risk. As they aimed to expand their market share by introducing a direct-to-enterprise product, it was crucial to assess if the product’s information architecture (IA) would be effective.

Our team was engaged to audit key areas of their existing workflows to identify any usability issues that might hinder adoption amongst enterprise users.

Project Goals

  • Provide visibility into any usability or information architecture issues that may impact adoption for the new enterprise business segment
  • Identify opportunities for user validation
PROJECT TWO

Untappd

Understanding if there is product market fit

Report purchase workflow investigation & improvements

Untappd offers beverage management solutions to breweries, helping them efficiently manage inventory and promote products. Following an underwhelming launch of their new Data & Insights platform, the Untappd team sought to determine whether the lack of adoption was due to product usability issues or a lack of product-market fit.

Our initial engagement involved auditing the user experience (UX) of the Data & Insights platform to identify any friction points in the purchasing workflow. Following the initial audit, we were commissioned to further investigate product-market fit and understand the potential value of this new product to Untappd’s existing user base.

Project Goals

  • Understand if/how retail customers are currently leveraging data today
  • Assess which types of reports might hold value to each retail customer type, why, and what are they willing to pay for that value
  • Evaluate existing product usability and current barriers to purchase
PROJECT THREE

Vestige

Modernize a dated platform enabling immediate actionability

End to end discovery & redesign

Vestige is a provider of transportation logistics solutions, specializing in delivering a centralized view of vehicle statuses for fleet managers. Seeking to enhance their product offerings, the Vestige team aimed to gain a deeper understanding of their users’ needs and incorporate these insights into a modernized user experience.

Our role began with engaging directly with users to identify their challenges and feature requests, along with auditing the current user experience. Following the initial discovery phase, we redesigned key sections of the application to offer a more modern, intuitive, and actionable experience for first-time users. After presenting our design recommendations, we were further engaged to assist in the development and implementation of these enhancements.

Project Goals

  • Establish UX foundations including a better understanding of users
  • Explore ways to surface key information to users at the right moment
  • Support development implementation efforts and feasibility questions
PROJECT FOUR

Ecolane

Address the outdated UX, enabling expansion to iOS

Application translation to iOS

Ecolane, part of the Transit family, specializes in empowering transportation logistics for passengers with expanded needs. Their initial product was not only outdated but also incompatible with the iOS App Store, necessitating a device purchase along with the subscription.

Our engagement involved modernizing the user experience (UX) by incorporating common iOS design patterns. This allowed Ecolane’s product to be available for purchase in the App Store and made it compatible with existing devices that customers may already own.

Project Goals

  • Understand where there was opportunity for improvement within the existing experience
  • Provide design suggestions for holistic improvement aligning to industry standards
PROJECT FIVE

Vault Verify

Modernizing an outdated user experience

Strategic partner guiding towards a north star redesign

Vault Verify assists HR teams and lenders in swiftly verifying critical information about individuals they are considering for business engagements. Following a comprehensive update to their technology stack, the team aimed to make significant improvements to the user experience (UX) across its various platforms.

We were engaged to chart a path forward for modernizing their overall user experience. Additionally, our role included assisting them in finding a budget-appropriate design partner to execute the end-to-end redesign.

Project Goals

  • Reinforce the value clients are getting from the vault verify product by surfacing usage metrics via recurring emails in addition to promoting key usage information
  • Establish an initial redesign concept vision
  • Find Vault a design partner to execute on the design vision
  • Support implementation of new redesign into development