Who we serve

Serving technology teams building complex products for professionals

Our expertise aligns perfectly with technology teams seeking to establish, explore, or enhance the user experience of crucial workflows within a product. While we do not specialize in marketing websites, we are more than happy to refer you to some of the top professionals in the industry.

Rapidly Scaling Companies

UX can often be overlooked in the pursuit of product-market fit unless it’s explicitly prioritized. As products evolve, key workflows can become cluttered with specialized functionality, causing user confusion. This Waay specializes in providing practical solutions that greatly improve usability while maintaining a strong focus on delivering business value

Starts-ups

Pursuing product-market fit with a strong UX foundation can fuel growth, facilitate easier pivots, and save time and money in the long run. This Waay offers customizable proof of concept explorations, integrating UX Research and Design Thinking as needed within time and budget constraints.

Investors

Looking to evaluate how a portfolio company or a prospect stands out in terms of usability? Our approach offers a detailed analysis of UX proficiency, uncovering insights into team and product maturity and pinpointing improvement areas. This information can inform staffing, roadmap planning, and UX investment, helping the company excel in the market.

Our Common Project Types

From Discovery to Delivery, our projects are customized to serve your needs and budget

Not every project needs deep discovery. Many teams we work with already have an initial idea of the problem / solution landscape. During our initial meetings, we listen to and collect as much context as possible, then make suggestions on which project types may be a good fit.

  • User Experience Research
  • Design
  • DISCOVERY
  • DEFINITION
  • CREATE
  • DELIVER
Actionable UX Foundation
On-Boarding Audit & Redesign
Targeted Discovery
Market Research
UX Redesign
Development Execution Support
Proof of concept exploration

Start Here

Actionable UX Foundation

A fast and cost effective way to start.

This project can be completed in just 6 – 8 weeks, offering essential insights into product usability, outlining issues, exploring opportunities, and visualizing potential paths forward. This makes it an ideal, low-commitment starting point for those looking to improve Key elements of their user experience quickly.

Signals a UX Audit may be valuable:

  • Product churn has been an issue
  • NPS feedback points to usability issues
  • Support tickets or client check-ups uncover product frustrations
  • There is drop on in the PLG funnel

Time-to-Value Analysis

How quickly do users perceive the value of your product?

Many products necessitate customized, high-touch implementation practices, which can be labor-intensive. How can you transition this to a more product-led process? If you’ve already embraced a Product-Led Growth (PLG) strategy, This Waay can evaluate the efficiency of that workflow and identify areas for enhancement.

Market Research

Assess if a new or an existing product will land in a specific market.

This project type uncovers intent, motivations, attitudes, and behaviors about a potential new revenue stream. We craft a plan to engage your potential customers and dig into their needs and decision making process so that you are able to understand where to invest.

UX Redesign

Update your platform to align
with modern conventions and
delight your users.

Once there is a plan to make product improvements that align with overarching business goals, they must be realized within the product itself. This Waay leverages modern practices in design to craft easy-to-use product experiences that users love. Depending on needs, This Waay can jump quickly into full fidelity designs to visualize every step a user takes along their journey.

Development Execution Support

Avoid throwing designs over the fence.

Design partnership through the execution phase of a redesign. This Waay integrates development into the entire process, ensuring that designs are evaluated for feasibility early in the process and that edge cases are well supported as the team is building.

Targeted Discovery

Curious about how your users are thinking, feeling, or behaving in regards to the solution your product provides? There are various forms of User Experience Research that This Waay supports to help you make data based decisions.

Proof of Concept Exploration

For startups without a product, a proof of concept exploration creates a user experience prototype, showcasing product value. This process helps the team understand user needs, test ideas, and refine the concept, ensuring it’s user-centric and viable before full development, reducing risks and boosting market success chances

Component Library Generation

Enhance your development process with our Component Library Generation service, designed to streamline your UI development and ensure consistency across your digital products. By creating a comprehensive library of reusable components, we empower your team to build and iterate faster, while maintaining a cohesive and visually appealing user experience.

Areas of Specialization

We specialize in the following areas commonly associated with data-driven enterprise products

Complex Workflow Usability

Data-dense software tools, crucial for enhancing job efficiency, often face UX challenges such as information overload, navigational complexity, context switching, data interaction issues, and performance bottlenecks. We specialize in simplifying these challenges, transforming intricate systems into streamlined, user-friendly solutions enchancing productivity and minimize cognitive load.

Data Visualization & Dashboards

Adopting best practices in information presentation is crucial for enterprise applications to ensure that information is instantly comprehensible and perceived as actionable by users. Our approach can assist you in choosing the appropriate data visualization techniques for the specific content, enhancing clarity and decision-making.

Reporting & Business Analytics

Numerous industries necessitate intricate formatting and curation of data for user consumption across a platform. Our approach, backed by extensive experience, offers solutions that harmonize technological constraints with user needs and UX best practices, delivering robust data solutions. 

AI Workflow Accelerators

Many companies are beginning to embrace Large Language Models (LLMs) and are planning to integrate AI solutions into their products. Our approach can assist in incorporating best practices related to awareness and actionability ensuring that your users can smoothly adopt and trust these workflow accelerators.

Product / Feature On-boarding

User adoption can be a significant challenge, even for enterprise products where usage is mandatory. However, there are often straightforward strategies to intentionally familiarize users with a product or new feature, thereby increasing awareness and usage.

Stepped Walk Throughs

Leading users through a series of steps or tasks in a sequential manner. It simplifies complex processes by breaking them down into manageable parts, providing instructions and assistance at each stage to ensure a smooth and user-friendly experience.

Progressive Disclosure

Progressive disclosure is a crucial design best practice for data-dense enterprise solutions. It involves revealing information progressively, as needed, to prevent overwhelming users with too much information at once. This approach enhances user experience by keeping interfaces clean and focused, making complex products more manageable and user-friendly.

ERPs / CRMs / EHRs

Our team has extensive experience with industry management systems like ERPs, CRMs, and EHRs. We have a deep understanding of the foundational user needs in each of these domains, as well as the unique UX challenges that are inherent to these systems.

Solutions for investors

Gain insights into the capabilities and maturity of both the product and the organization

Engage This Waay to evaluate investment prospects or to navigate the scaling journey of a recently acquired portfolio company. We delve deep into the UX challenges and opportunities, providing education and insights to all stakeholders throughout the process.

Product Design Diligence

Product design diligence entails a comprehensive assessment of a company’s product design and UX, concentrating on usability, functionality, and user satisfaction. This meticulous process helps investors identify design-related risks and opportunities, enabling well-informed decisions regarding the company’s market potential and investment viability as well as staffing needs.

Time to Value Analysis

Reducing churn and driving immediate adoption of a product often hinge on how quickly users experience that “aha” moment of value realization. With This Waay’s Time to Value analysis, we examine the entire adoption process, whether it’s through Product-Led Growth or a white-glove implementation team, to identify areas for significant improvement that can fuel growth and decrease churn.

UX Product Audit

Take a deep look at impactful workflows your users regularly engage with and uncover where there are pain points and where short-term and long-term improvements can be made. 
Artifacts & Activities

Common deliverables for our projects

Depending on needs, a combination of these deliverable types may be used. We will dig into where there is opportunity during our initial discovery conversation.

Research & Insights

Competitive Analysis
Stakeholder Interviews
Heuristic Evaluation
User Interviews
Personas
Concept Validation
Usability Testing

UX Design

User Workflows
Journey Maps
IA & Site Maps
Use Case Development
Screen Types
Wireframes
Hi-Fidelity Mockups
Component Libraries
Visual Design Direction
Dev Handoff Support

Pricing

Our Pricing structure is tailored for early and growth stage budgets

We often custom solutions for early and growth stage budgets

Prepaid hourly goal-based packages

$3,420

Starting at monthly

Select between 5hrs or 10hrs of dedicated weekly support. Great for coaching or support with development execution.

Project Based

$21,480

Starting at

Customized goal based engagements with fixed milestones

On-Demand

Custom

Available to legacy clients and project add-ons. Please contact for more information

Contact Us

Looking forward to learning about your needs